Ko Mākou Hana ~ Our Services

Every project we deliver follows the primary steps “Strategy, Design, Transition, Operations.” We tailor the steps in each step for the type of project.​

We follow the ITSM Seven Steps Improvement Process and apply different people, processes, technologies, and innovations to each project based on its distinct requirements.

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Rainbow

Information Technology

 
During Information technology projects, we incorporate the following:
  • IT Program and Project Management

  • IT Architecture and Design

  • IT Operations Management

  • IT Strategy

  • Define requirements, context, & scope for IT projects

Every project we deliver follows the primary steps “Strategy, Design, Transition, Operations.” We tailor the steps in each step for the type of project.

Palm frond in front of the ocean

Business and Process Analysis

 
During Business and Process Analysis, we incorporate the following:
  • Business process analysis and engineering

  • Design and implement process improvements

  • Perform financial analysis and develop business cases

  • Define current processes and recommend strategic improvements

  • Document workflows

Gather Requirements: The task of communicating with customers and users to determine what the requirements are.

 

Analyze Requirements: Determining whether the stated requirements are unclear, incomplete, ambiguous, or contradictory, and then resolving these issues.

 

Record Requirements: Requirements might be documented in various forms, such as natural-language documents, use cases, user stories, or process specifications.

 

Data Collection: Tasks associated with the creation and implementation of specific tools to collect data necessary to address the identified requirements of the analysis.

 

Data Analysis: Execution of tasks and implementation of tools to complete statistical analysis of collected data for presentation in final findings/recommendations.

 

Data Definition and Analysis Process Steps: Specific process steps and the activities, methods, and tools used to execute the analysis process, which is tailored to meet the specific needs of each project. This aims to fully understand the business process that will ultimately be translated into the developed analysis result.

Akaka Falls

Custom System and Software Development

 
During Custom System and Software Development, we incorporate the following:
  • Write, modify, test, and support software to meet the needs of a customer

  • Plan and design computer systems that integrate computer hardware, software, and communication technologies

  • Install, train, and support users of the system

  • Provide on-site management and operation of clients’ computer systems and/or data processing facilities.

Custom System and Software Development C

Every project we deliver follows the primary steps “Strategy, Design, Transition, Operations.” We tailor the steps in each step for the type of project.

Sunset in Hawai'i

Administration and Management Support

 
During Administration and Management Support, we incorporate the following:
  • IT Program and Project Management

  • IT Architecture and Design

  • IT Operations Management

  • IT Strategy

  • Define requirements, context, & scope for IT projects

Administration and Management Support Ch

Every project we deliver follows the primary steps “Strategy, Design, Transition, Operations.” We tailor the steps in each step for the type of project.